A COVID-Safe Salon
In line with the latest Government recommendations, we provide our clients with a COVID-safe experience including social distancing, enhanced salon hygiene, the wearing of masks or visors, and regular hand sanitising.
Rest assured Naturally Heaven Therapy have a firm focus on keeping our clients and team safe whilst maintaining a spotless practice. With that in mind, we would like to share the measures we have in place at our Newcastle Practice. We thank you for your understanding during these challenging times.
We strongly advise you to book online NOW for the best availability or call us on 0191 2662634.
The Latest Update: September 2020
As you can imagine, these guidelines are regularly being updated by the Government so please rest assured that we also update our procedures at the same time. As of September 11th 2020, there are some new rules we need to make you aware of. These are:
Food & Drink
Food is NOT allowed to be consumed in the salon and clients are only allowed to remove their face mask or covering to take sips of their drink.
Track & Trace
Taking part in the NHS Track & Trace will be mandatory from 18th September 2020 which is why we have to keep a record of all our clients. When you visit, please help us by providing your name and contact phone number.
The “New Normal” at Naturally
Your safety is our top priority. We’ve kept our space squeaky clean and we’ve also had a lick of paint while you’ve been away. We’ll continue to thoroughly sanitise all areas and equipment before, during and after each appointment.
Please note some treatments will be unavailable for a short time.
Please ensure your Gift Voucher number (if applicable) is quoted when booking online or over the phone. Paper copies will not be handled.
We are staggering our appointments, therapist availability and re-organising our workstations. That way, we can minimise contact between each client and allow 2m of social distancing as often as possible. This means a slight reduction in the number of available appointments.
NO price increases. Unlike some other practices, we are not increasing any of our prices. We feel it’s unethical to increase our prices during this time.
Think before you book / attend an appointment. Are you high risk? Have you been self-isolating recently? Feel Unwell? Is a close member of your family feeling unwell? Please do not book or cancel your appointment to ensure the safety of our team and fellow clients.
Please attend your appointment alone. Please do not attend with anyone else (including children & babies) or our team will turn you away. You will not be able to access the building any earlier than your appointment time.
Please wait to be called in. Your therapist will let you in when it is safe to do so
Our bathroom facilities are out of use for clients.
We have placed markings outside the building. Please wait here until you are requested to enter the premises by a therapist.
Please wear a face covering. Our team will advise when and if this can be removed.
Sanitise your hands Regularly. When entering the building and moving around please use available hand sanitising stations freely.
Complete a health questionnaire. At every visit, you will be asked to complete a COVID complaint tick box questionnaire. This is mandatory. Failure to comply will result in your being turned away
We would ask you to pay by Contactless Credit/Debit Card as often as possible. We would prefer you to either pay online for your appointment or by contactless to your therapist. The contactless limit is now set at £45
Please observe social distancing where possible.
Our team will be wearing appropriate PPE. In order to protect our team, we are providing face masks/coverings & gloves. In addition, we will have ‘sneeze’ screens at our nail bars and reception desk.
No Walk-ins will be accepted during this time. Appointments must be booked online or by telephone. Gift Cards & Vouchers and Dermalogica Products can only be purchased online or by telephone with free UK postal delivery available
If you have any questions regarding the above, please do not hesitate to contact us prior to booking your appointment. Any client looking to book an appointment can contact the salon 0191 266 2634, book online, or email us at firstname.lastname@example.org
The Team at Naturally Heaven Therapy