Policy

Time

New clients are requested to attend 5 minutes prior to their scheduled appointment time, in order to complete the necessary paperwork. It is with regret, that due to busy clinic schedules, we cannot extend any treatment should you be late for an appointment. Treatment times are approximate and in the case of massage treatments, these do allow for consultations and changing time.

Peace & Tranquillity

Our spa environment is one of tranquillity and relaxation. Please respect all spa guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all areas and turn off mobile phones. We kindly request that you do not bring children with you to your appointment.

Aftercare Advice

After treatments, we advise clients to drink plenty of water or herbal teas. It is recommended that you take it easy. If you require any further information, please consult your therapist

New Clients

We reserve the right to request a deposit of at least £10 in order to secure an appointment

Cancellation Policy

Whilst we appreciate that sometimes unforseen circumstances can occur. Appointments at Naturally Heaven Therapy are precious, therefore, please contact us within 24 hours by telephone or email to cancel your appointment or a charge of 50% may be payable.  A 100% fee will be payable for any ‘no-show’ appointments. We send email and text reminders to clients 24 hours prior in order to remind you of your appointment. For New Clients we reserve the right to charge a £10 booking fee per person to guarantee appointment bookings.

Undergarment Policy

Required for both male and female clients, we reserve the right to refuse treatment for any breach of this policy.

Under 16’s

Parental consent is required for under 16’s for any treatment. We do not offer nail treatments to anyone under 14.

Gift Vouchers

Naturally Heaven Therapy Gift vouchers are available to purchase online, by telephone or online & are valid for 6 months from date of issue. Payment: We accept cash, all major credit & debit cards (including American Express), Google Pay and Apple Pay

If you have any further questions, please email us before making your appointment

Group Bookings & Pamper Packages

It is our policy to take a non-refundable deposit of upto 50% for dual, group or bookings

X
Report an issue.

Sometimes website display issues can be fixed with a hard refresh. If this does not resolve the problem, please complete a bug report below.

By submitting this form a screenshot will be taken of this website as YOU currently see it which include sensitive information. You also agree to diagnostic information being taken including but not limited to: Browser type (Chrome/Firefox, IE etc), Operating System and IP Addresss. We may attempt to contact you in order to help resolve the issue you are reporting to us.

Thank you! Our technical team will look at this issue shortly. In the meantime, if you have any questions please contact: tech@salonguru.net