The ‘New’ Normal – Preparing To Re-Open At Naturally Heaven Therapy in Newcastle Tyne & Wear
Updated Tuesday 23rd June 2020 – Keep checking this page for updates
Further to the Government announcement, we are not permitted to re-open yet
Rest assured Naturally Heaven Therapy have a firm focus to keeping our clients and team safe whilst maintaining a spotless practice when we re-open. We have been very busy during the lockdown period and have worked hard to take social distancing, hygiene and safeguarding into account.
We have opened our booking system in the hope that we can re-open in-line with Government guidelines on 4th July 2020. All appointments are subject to change. Our phones will be re-opening Saturday 27th June 2020 from 10am-5pm. We strongly advise you to book online NOW for the best availability.
With that in mind, we would like to share our plan for what to expect when we are able to re-open our Newcastle Practice. We hope these measures reassure our clients that we will continue to take precautions to try and avoid staff and clients catching and spreading the Coronavirus.
Guidelines for all clients
Your safety is our top priority. We’ve kept our space squeaky clean and we’ve also had a lick of paint while you’ve been away. We’ll continue to thoroughly sanitise all areas and equipment before, during and after each appointment.
Some treatments will be unavailable for a short time.
NEW Booking Process
New Online Booking System. We have been working hard during this quiet period to improve our online booking system and will launch a new system as soon as its safe to start taking appointments.
Please ensure you Gift Voucher number (if applicable) is quoted when booking online or over the phone. Paper copies will not be handled.
We are staggering our appointments, therapist availability and re-organising our workstations. That way, we can minimise contact between each client and allow 2m of social distancing as often as possible. This means a slight reduction in the number of available appointments.
NO price increases. Unlike some other practices we are not increasing any of our prices. We feel its unethical to increase our prices during this time.
Arriving at Naturally Heaven Therapy
Think before you book / attend an appointment. Are you high risk? Have you been self isolating recently? Feel Unwell? Is a close member of your family feeling unwell? Please do not book or cancel your appointment to ensure the safety of our team and fellow clients.
Please attend your appointment alone. Please do not attend with anyone else (including children & babies) or our team will turn you away. You will not be able to access the building any earlier than your appointment time.
Our bathroom facilities are out of use for clients.
We have placed markings outside the building. Please wait here until you are requested to enter the premises by a therapist.
Please wear a face covering. Our team will advise when this can be removed.
Sanitise your hands Regularly. When entering the building and moving around please use available hand sanitising stations freely.
Complete a health questionnaire. At Every visit you will be asked to complete a COVID complaint tick box questionnaire. This is mandatory. Failure to comply will result in your being turned away
We would ask you to pay by Contactless Credit/Debit Card as often as possible. We would prefer you to either pay online for your appointment or by contactless to your therapist. The contactless limit is now set at £45
Please observe social distancing where possible.
Our team will be wearing appropriate PPE. In order to protect our team, we are providing face masks/coverings & gloves. In addition we will have ‘sneeze’ screens at our nail bars and reception desk.
No Walk-ins will be accepted during this time. Appointments must be booked online or by telephone. Gift Cards & Vouchers and Dermalogica Products can only be purchased online or by telephone with free uk postal delivery available
If you have any questions regarding the above, please do not hesitate to contact us prior to booking your appointment
In the meantime, keep checking this page for any updates
Many thanks for your co-operation, if you have any questions, please email us
The Team at Naturally Heaven Therapy